Explore our latest product updates for creators. Learn about new tools, upgrades, and fixes that improve workflows and boost your online business.
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At Mainstack, we're dedicated to empowering entrepreneurs and creators to thrive in a borderless digital economy. Our Refer and Earn program provides a straightforward and rewarding way to establish a sustainable income stream while helping others discover a platform that can transform their businesses.
Mainstack's Refer and Earn program pays you up to 30% commission for life from your referrals, for as long as they use Mainstack. As an entrepreneur in Lagos, a creator in New York, or a business owner anywhere in the world, this program is designed to reward you for promoting a platform that's already helping users build borderless businesses.
The best part is, Mainstack has no monthly subscription fees. That means your referrals can access powerful tools to get paid in 135+ currencies without recurring costs holding them back, and you’ll earn a lifetime commission from their success.
This program is perfect for anyone passionate about entrepreneurship and creativity. Business owners, content creators, or anyone with a community can turn their connections into a steady income stream.
The digital economy is all about community, and at Mainstack, we believe in growing together. Our Refer and Earn program is your chance to build passive income while enabling others to succeed globally.
Get started today, sign up, and start referring.
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Price objections kill more sales than any other factor. A customer sees your $1,000 course, wants it, but can't justify the upfront cost. They leave. You lose the sale.
Mainstack's Pay-in-Tranches eliminates this barrier by splitting payments into 2, 3, or 4 manageable installments. Instead of losing that customer, you convert them while maintaining your full pricing power.
The payment landscape has fundamentally shifted. Nearly 4 in 5 merchants plan to improve their installment payment capabilities because consumer behavior has changed permanently.
Market Growth:
Consumer Expectations:
This isn't a trend, it's the new standard. Customers expect payment flexibility, and businesses that don't offer it are losing sales to competitors who do.
Price sensitivity is the #1 reason customers abandon purchases. Pay-in-Tranches directly addresses this:
Flexible payments don't just convert more customers, they increase spending per customer:
Happy customers become repeat customers:
Installment Splits:
Flexible Intervals:
Automated Management:
Smart Analytics Dashboard:
Risk Management:
Integration Capabilities:
Educational purchases are perfect for installment payments because they're high-value investments in personal development:
High-value digital products benefit significantly from payment flexibility:
Professional services often face price objections that installments can overcome:
Even traditional retail benefits from payment flexibility:
Understanding why customers choose installment payments helps optimize your offering:
75% of paycheck-to-paycheck consumers use flexible payment plans for financial relief, but it's not just about financial stress. Many customers use installments for:
18% of financially secure consumers use installment plans for convenience, with 15% seeking rewards. This shows that payment flexibility appeals across income levels.
More than 60% of consumers prefer to know about installment options before deciding to buy. This means:
In crowded markets, payment flexibility becomes a key differentiator:
BNPL customers are more engaged and make more frequent purchases, leading to:
The market momentum is undeniable. BNPL is projected to grow at 9% CAGR through 2027, driven by:
Businesses that don't offer flexible payments risk becoming irrelevant as customer expectations evolve. Pay-in-Tranches positions you ahead of this curve.
The setup process is straightforward:
Your competitors are already offering flexible payments. Every day you wait, you're losing sales to businesses that understand modern customer expectations.
Pay-in-Tranches gives you the tools to compete effectively: higher conversion rates, increased average order values, improved customer satisfaction, and predictable revenue streams.
The question isn't whether to offer flexible payments, it's whether you'll implement them before or after your competitors capture your price-sensitive customers.
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Important Note on Your Product and Link-in-Bio URLs.
Your product URLs and link-in-bio links have changed. But nothing has happened to your products themselves. You simply need to update your URLs. To update your product URL, log into your dashboard, click on “Products” in the sidebar. From your list of products, click “Share” on any product you want to share and you’ll get a new link you can copy and update across your pages. To update your LIB URL, log into your dashboard, head to your link-in-bio page in your dashboard and click “Share”. There, you’ll get the new link and you can go ahead to update it across your socials. Get your new URLs here→
There is a version of the creator economy that looks somewhat perfect from the outside.
A digital marketing coach in Nairobi sells ad tutorials through a hosted course platform. A fashion creator in Accra builds a storefront and moves units. A community-led creator in Lagos puts a GC together on an instant messaging app and manages their community through the same.
The tools exist and the transactions technically happen. But ask any of these creators what it actually takes to run their business end-to-end and a different picture pops up.
The storefront is one platform. The community lives somewhere else, managed through an unsustainable patchwork of group chats and third-party apps. Brand partnership conversations (at least try to) happen in ignored DMs and everything ungracefully falls apart at scale.
For all its growth, the creator economy has largely been built in pieces. Mainstack V4 was conceptualized and built to solve that problem.
Mainstack V4 is the permanent home for your entire creative business.
It’s infrastructure designed and built from the ground up to help you do all you need to do as a creative in one place without having to juggle multiple tools.
In practice, that looks like:
And several other capabilities built directly into one dashboard.
Above all else, Mainstack V4 is the manifestation of an idea we’ve held for a long time — that creative businesses should be able to run and grow efficiently in one place.
In V4, we reimaged Mainstack in its entirety from the moment you first sign on to when you make your first sale up until your ten thousandth. What emerged was a total revamp of Mainstack from onboarding to marketing.
Here are five key changes we made to how Mainstack works.
Before V4, Mainstack’s sign up process happened in three key steps:
It was simple and straightforward, serving the purpose of getting you from discovery to purchase as quickly as possible. But, like many other tools in the creator economy that toe that path, it didn’t account for the peculiarities of you as a creator.
We changed that by asking one simple question at the start — “How would you like to get started?” Simple as it is, it leads you down one of three possible paths:
If you choose to create and sell, you’re recognized as a creator on the platform in the first few moments post sign up. This means you see a prompt to create your first product instead of trying to find your bearings on something that’s entirely new to you.
On the other hand, if you choose to promote and earn (as an affiliate), you’re immediately recognized as such and you’re taken to the promotions tab where you can discover available products and begin promoting them right away.
Finally, if you choose to receive payments, you’re recognized as a digital entrepreneur and you’re led to create a payment link to help you begin earning instantly from your clients.
No time wasted trying to figure things out. If you’ve never used Mainstack before, you’re not wasting a single second trying to figure out what to do or how things work. You go from sign up to first value in literal seconds without needing to worry about the logistics of anything.
Tailored experience. Also, with information about how you’d like to get started, you can have an experience that’s tailored precisely to you. The entire landing page itself morphs to suit your needs and guesswork about your preferences are entirely eliminated.
While money is the true lifeblood of every business, its continued presence is driven by decisions that data powers. It’s the reason nearly every app/tool you use as a creator surfaces insights about everything that could help you do your job more effectively.
The problem, however, is two-fold:
In Mainstack V4, we’ve done three interesting things with your data.
First, we’ve placed it right on the homepage. As soon as you log in, you see every detail that matters to you without needing to wade through an entire sandstorm of links.
Second, we’ve gone the extra mile to ensure you have deep, accurate insights about practically every part of your creative business.
To put that in context, we provide the following data points:
Balance and Payouts
Revenue and Payments
Sales and Products
Customers
Marketing and Growth
You can add or remove any of these insights to and from your homepage whenever you want and in as many combinations as you want.
First, everything is easy to find. You don’t have to dig through a haystack of pages trying to find relevant data. It’s right there on your homepage.
Second, there’s a lot of details you can use to inform your decisions. With the amount of stats we show you, you have precisely the insights you need to make informed decisions.
For instance, if you’ve got several shop visits but purchases are low, you know that there’s likely something wrong with your offer, the price point or another detail in your storefront.
Alternatively, if you’re getting far more new customers than returning ones, despite one product leading logically to the next, you can guess somewhat accurately that people might not be returning because they’re not getting enough value.
Coupled with our community feature, you can run a survey to figure out precisely what’s wrong and make a decision based on your findings.
Third, you’re never overwhelmed by the amount of information you have. The customizability of the page and data makes it such that you’re never overwhelmed. If you’d rather focus on just one or two data points, you can remove quite literally everything else. They’ll still run in the background, ready whenever you need them.
Like you, many creators aren't selling just one type of thing. There's a course, a handful of digital downloads, and maybe a few one-on-one calls on the side.
Before V4, most of these products lived on separate pages and what a customer saw depended entirely on which link they happened to click.
Someone who landed through your course link saw your course. If you also took bookings or sold a few digital products on the side, that customer had no way of finding out, unless you told them directly.
In V4, your entire storefront lives behind one link, organized into tabs that separate your products by type automatically.
A customer lands once and can move between a tab for courses, a tab for digital products, a tab for bookings if you take them, and any other product type you sell, without getting lost or needing a second link to find the rest.
Better organization. The biggest shift is that you only ever need to share one link, everywhere. That means your Instagram bio, your email signature, your YouTube description, all of it points to the same place, and that place already knows how to organize itself.
A customer lands and sees clear tabs and moves through your storefront at their own pace, looking at exactly what they came for.
More potential sales through improved discoverability. But because everything else is still right there, one tab away, they can also come across things they weren't looking for. Someone who clicked through for a digital product might notice you also take bookings, or that a few of your products are available together as one offer, and decide to buy that instead, or in addition.
Every visit becomes a chance for more than one purchase decision, simply because there's more to see in the same place.
As a creator, chances are you already have a community of some kind. They’re the people who comment on every post, reply to every email, and show up when you launch something new. The problem, unfortunately, is finding the perfect place to hold that community.
So you’re forced to stitch tools together. A WhatsApp group for conversation, a Notion page for resources, a spreadsheet for tracking payments, etc. It all works find until it doesn't.
Tribes is our answer to that.
It's a permanent home for your community, built directly into Mainstack, where access, payments, and conversation work together instead of living in separate places.
You can create multiple membership tiers, from free communities to premium VIP experiences, and decide exactly what each tier unlocks. Within every Tribe, you can create up to five Spaces for different topics and conversations, so discussions stay organized instead of collapsing into a single noisy feed.
Access is handled automatically. When someone pays, they're let in instantly. When a subscription ends, they can be downgraded or removed based on the rules you've set. No spreadsheets, no manual tracking, and no chasing renewals.
If you're moving an existing audience, you can import members with a CSV file or send secure one-time invite links to collaborators, early supporters, or anyone who should have access without paying.
Every member gets a profile with real context behind it, and features like reactions, @mentions, and @Space mentions make it easier for people to connect with each other, not just with you.
Courses, events, sessions, and other products you sell on Mainstack also remain visible and purchasable inside your Tribe, so community and commerce stay connected.
You actually own your community. For years, the people most invested in your work have lived somewhere you don't fully control. Tribes gives them a home that's actually yours, where membership isn't dependent on an algorithm, a platform policy, or someone else's priorities.
Everything you need to manage your community is streamlined. It also means you stop running your community on borrowed infrastructure. Instead of juggling separate tools for conversation, payments, and member management, everything works together in one place. That frees up the time you used to spend on admin so you can focus on what matters most: showing up for your people.
Recurring revenue built in. Instead of relying entirely on one-off product sales, sponsorships, or algorithms to reach your audience, you can create paid tiers that members subscribe to for ongoing access. Whether that's exclusive conversations, premium resources, direct access to you, or a more focused experience for your biggest supporters, Tribes gives you the structure to package that value and charge for it. And because payments, access, and membership all live in the same place, you don't have to manually manage who belongs where every month.
While we’ve spent a lot of time working on V4 and really thinking about the benefits it could have for you, we’re not done by any means. We’ve got several new features lined up for release later this year:
Auto DM turns Instagram engagement into automated conversations. Creators choose a trigger word, write the response they want sent, and attach a product link with built-in tracking. Whenever someone leaves a qualifying comment or interacts with a Story, Mainstack instantly delivers the DM. Instagram is the first platform supported, with TikTok, WhatsApp, and X planned next.
Brand Deals gives creators a centralized workspace for managing sponsorship opportunities. It includes a dynamic media kit generated from connected social accounts, a pipeline for tracking outreach and negotiations, and built-in messaging tools that keep brand conversations organized in one place.
Built on top of Brand Deals, the AI Agent automates the outreach process from start to finish. It identifies brands that align with a creator's audience, generates tailored pitches using real performance data from the creator's media kit, sends outreach, and monitors responses. The result is a system that handles the consistency required for brand partnerships without requiring creators to do the repetitive work themselves.
Email Sequencing expands Mainstack's email capabilities beyond one-off broadcasts. Creators can build automated flows of up to five emails triggered by actions such as purchases, abandoned carts, new subscriptions, or manual enrollment. Mainstack takes care of scheduling, delivery, and performance tracking, with up to 5,000 emails per month included.
Creators can now bring collaborators directly into a product and automate how earnings are shared. Product owners can invite up to five contributors, assign a percentage of revenue to each person, and have payouts distributed automatically whenever a sale happens. Each collaborator receives their portion instantly in their Mainstack balance.
Mainstack Capital gives eligible creators access to growth funding based on their sales history on the platform. Rather than filling out applications, creators receive offers directly inside their dashboard when they qualify. Repayments happen automatically as a percentage of future sales, increasing and decreasing alongside revenue instead of following a rigid payment schedule.
Sales Page Builder uses AI to generate a complete sales page from a creator's existing product information. The page is designed around proven conversion principles while remaining fully editable through a drag-and-drop editor. Once ready, creators can publish immediately.
Contract Templates brings essential legal documents directly into Mainstack. You get access to five professionally prepared agreements that can be signed by external parties without creating an account. The platform also recommends the appropriate contract when relevant, surfacing a Brand Deal Agreement after a sponsorship is accepted or a Collaboration Agreement when a new contributor joins a product.
For a long time, building a creator business has meant stitching together a collection of tools that were never really designed to work as one.
A platform for selling. Another for email. Another for community. Yet another for managing the business side of things. It works, but only up to a point. As your audience grows, so does the complexity.
Mainstack V4 is our attempt to solve that problem.
From onboarding and analytics to storefronts, email, communities, payments, and everything we're building next, the goal is simple: give creators a single place to run and grow their business without constantly jumping between tools.
We've made a lot of progress, but we're only getting started.
If you're ready to build a creative business that feels less fragmented and more sustainable, create your free Mainstack account today and see what's possible.
Every successful course starts with a great idea and hours of valuable research.
But until now, if your course wasn’t fully finished, you couldn’t officially launch it, list it, or start selling.
That changes today.
We understand that waiting until every single video is shot and every workbook is perfected limits your momentum. That’s why we’re excited to introduce pre-order for Hosted Courses on Mainstack.
With this new feature, you can now accept payments for your course before it officially launches, validate demand, and start building excitement early.
With Pre-Orders on Mainstack, you can sell your course idea before it’s fully ready, giving you both validation and cash flow upfront.
Here’s what you can now do:
Pre-Orders turn your next idea into income long before you hit “publish.”
Setting up pre-orders for your course takes just a few minutes. Here’s how to start:
For an already existing course, click on the course and scroll down to pricing and additional details.
NOTE: Pre-order for hosted courses only supports the one-time payment pricing plan.
And just like that, you’re ready to start receiving payments upfront and focus on creating your masterpiece course.
With Pre-Orders on Mainstack, you can:
Your next course doesn’t have to start from zero.
With Pre-Orders on Mainstack, you can build hype, validate demand, and start earning before you hit publish.
Log in to your Mainstack dashboard and activate Pre-Orders today to start selling your course before it launches.
We’re thrilled to announce a brand-new feature: Meta Pixel Integration is now available on Mainstack!
With this update, you can easily add Meta Pixel (formerly Facebook Pixel) to your Mainstack page to track conversions, measure ad performance, and optimize your marketing campaigns across Facebook and Instagram.
If you use Mainstack to promote your products, digital services, or affiliate offers, this new feature helps you understand your audience better and turn every click into a conversion.
The Meta Pixel is a powerful analytics tool from Meta (formerly Facebook) that helps you understand what happens after people visit your page. When you connect it to your Mainstack Storefront or Hosted Course, you unlock a new level of insight into how your visitors engage, click, and convert.
Here’s what it helps you do:
With Meta Pixel integration on Mainstack, you can finally see the full picture without using multiple tools or complicated setups. It’s everything you need to run smarter ads, understand your audience, and grow faster, all in one place.
Setting up Meta Pixel on Mainstack takes just a few minutes. Here’s how to do it:
💡 Pro tip: If you don’t have a pixel yet, create one in Events Manager → Add Data Source → Web → Meta Pixel and follow the prompts. Then return here to copy the Pixel ID.
💡 Note: If you have multiple pages, repeat this setup for each page or connect at the account-level.
Once connected, Mainstack automatically starts sending tracking events to your Meta Pixel, so you can monitor link clicks, conversions, and user interactions from your ad campaigns.
After saving your Meta pixel on Mainstack, use one or more of these methods to verify it is installed correctly:
A. Meta Pixel Helper (Chrome extension)
B. Real-time Events in Events Manager
Your growth depends on understanding what works. With Meta Pixel integration on Mainstack, you now have the tools to track, optimize, and scale your marketing effortlessly.
Log in to your Mainstack dashboard today to connect your Meta Pixel and start making data-driven marketing decisions.
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Affiliate marketing has become one of the fastest and most cost-effective ways for digital product sellers to scale. Instead of burning cash on ads or struggling to grow reach on social media, merchants can tap into a network of motivated affiliates who promote their products for a commission.
The formula is simple:
With Mainstack’s Affiliate Marketplace, you don’t need complicated tools or long onboarding. Listing your product takes just a few minutes and it works seamlessly for hosted courses, products on your storefront, as well as bookings. Here’s how:
Start by logging into your Mainstack dashboard with your usual credentials.
From your dashboard, click on your Storefront, Hosted Courses or Bookings icon.
Choose an existing product from your storefront that you’d like to make available in the Affiliate Marketplace.
Under the product details page, scroll down to the Additional Details section.
Toggle on the option that says “Add product to Affiliate Marketplace.”
Decide how much commission you’re willing to give affiliates for every sale they generate.
Help affiliates market your product better by providing:
Think of this as your affiliate toolkit - the easier you make it for affiliates, the more likely they’ll promote your product.
Click Save, and that’s it!
Your product is now live on the Mainstack Affiliate Marketplace and instantly visible to affiliates who can start promoting it.
Every product you list on the Affiliate Marketplace is one step closer to:
Affiliate marketing isn’t the future-it’s the now. And with Mainstack, you’re not just selling products, you’re unlocking distribution at scale.
List your product on the affiliate marketplace now!
Everything we know about payments is rapidly evolving and at Mainstack, we're ensuring you're at the forefront of this revolution.
We are pleased to announce that you can now accept cryptocurrency payments directly through your Mainstack Storefront.
This feature allows you to cater to a growing demographic of customers who prefer or are accustomed to using digital currencies.
Mainstack is committed to ongoing innovation, integrating advanced solutions to help your business not only grow but succeed in the digital age.
Our vision is to equip you with the tools necessary to eliminate all obstacles to global expansion, enabling your business to become truly limitless.
As we bid farewell to 2023, we would like to take the time to celebrate the incredible journey we’ve had at Mainstack.
This year was marked by a series of groundbreaking updates that have transformed our platform into something truly extraordinary.
We were hard at work paying close attention to the requests and suggestions of our users and we are glad we can bring to life most of their requests. From having a general makeover of the platform to enhancing user profiles, and revolutionizing our storefront. Our key focus this year was improving our Link-in-Bio and Storefront products, and we are proud of what we’ve achieved.
In this article, we will take a delightful stroll through the highlights of our year.
The desire to serve and address the pain point of our users sent us back to the drawing board to envisage a new Mainstack. We remodeled and launched Mainstack V3 with You — our users, in mind. We moved from a simple, straightforward design to a bold, audacious look that reflects our efforts to ensure we simplify business and global monetization for our users.
Our top priority this year was to ensure we create a seamless and immersive experience for our users. With AI integration into our storefronts, users can now generate their product or service description with a click.
Crafting the perfect product information is an art, and we have made it even more precise with the Save to Draft feature. Now, users who do not have all the product information can save it to draft and pick up from where they left off, thereby, fine-tuning their product setup before making it live and ensuring everything is just the way they want it.
We transformed into a comprehensive business tool with the introduction of CRM Tools. These tools help manage discounts, set up automation for a seamless sales experience, and keep track of contacts effortlessly. With the CRM Tools, merchants can;
Our users now put their business in the palm of their hands with our all-encompassing CRM Tools.
We took product sales to another level by adding innovative pricing models designed to maximize flexibility and boost revenue. By introducing Pay-what-you-want, Fast action pricing and Pay-in-tranches pricing options, we empowered our users to offer their clients/customers a spectrum of choices. Now, they can effortlessly put their earnings on autopilot, taking their sales strategy to new heights.
In response to the most significant request from our users in Q4 2023, we successfully implemented a game-changing update just before the year ended. Now, in addition to email addresses, customers can input their phone numbers directly on the checkout page. This feature empowers Merchants with dual contact options ensuring they never lose touch with their valuable customers.
We launched the Link-in-Bio pro features this year and took our user profiles to the next level. From Pro Templates to a Verification Badge, Custom Domain, and integrations, users now have the power to customize their profiles like never before.
This year, we introduced the Contact Card feature, allowing our users to showcase their information in a sleek and stylish way. A single quick scan gives your audience all they need to connect with you, making networking a breeze.
With the card feature, users can effortlessly showcase and sell their products directly from their Link-in-Bio. Utilizing the Card feature helps to elevate visual storytelling and product promotion, thereby, simplifying engagement and boosting sales with just a compelling image.
With the addition of new Templates and Themes, our users can now personalize their Link-in-Bio like never before. They can choose from an array of professionally designed templates and use custom themes like a background image cover or a gradient, to make their mainstack presence uniquely theirs.
We upped the credibility game with the Verification Badge for our Link-in-Bio pro plan users. Now, users can proudly display their badge, ensuring that their Mainstack presence is not only authentic but also recognized as such. Trust and reliability have never looked this good!
Because small details make a big difference, we introduced Thumbnails on link buttons to add a visual feast to our users’ profiles, making navigation intuitive and delightful for their audience.
Have you taken the time to explore any of these product updates? Do share your experience and feedback with us. We’d love to know what you think about them. If you are yet to sign up to explore and unlock all the awesome possibilities on Mainstack, what are you waiting for?
Our 2023 journey has been nothing short of spectacular. With an array of features catering to customization, credibility, and business efficiency, we’ve laid a foundation for a platform that meets and exceeds users' expectations. As we look forward to 2024, our users can rest assured that innovation and excellence will continue to be at the heart of our journey as we continue this trajectory of success and advancement.
Thank you for sticking with us this year and cheers to a year of achievements and many more exciting updates.
Have you logged into your Mainstack today?
Did you notice something different about your dashboard?
We pushed an update!
We’ve remodeled the look of our platform to give you a more personalized experience, more comprehensive data and the ability to unlock a new range of products.
Our mission remains, to empower entrepreneurs, creators and businesses with the tools they need to thrive in the digital marketplace. This is why we are unveiling a series of innovative updates and features that will transform how our users interact with our platform.
“We are constantly thinking about our users and how to simplify their business operations while using and interacting with our platform. The new look is a result of that commitment, and it’s just the beginning. We are already exploring new ways to enhance the user experience in the coming months.”
-Ayo’O (CEO and Co-founder at Mainstack)
User convenience is at the heart of everything we do. Our recent updates are designed to streamline their experience, making it easier than ever to navigate and utilize our platform. From the introduction of a new sign-up option to an active app switcher, every enhancement is crafted to ensure that you can manage your digital presence effortlessly.
Get Started with Any App
We have given you the flexibility to start where you want. With our latest update, you can now get started with any of our products—whether it's Link in Bio, Storefront, Courses or Schedabl—and switch seamlessly between the activated apps.
This allows you to tailor your experience to your specific needs, maximizing efficiency and convenience as you navigate your business journey.
Enhanced Home Page
Your home page has received a major upgrade. Now, you can view your balance at a glance, explore all available products, stay updated with the latest product news, and access additional resources—all from one central hub.
Plus, for added privacy, you can choose to hide your balance information with the click of a button.
Active App Switcher
Imagine easily switching between your digital storefront, booking consultations, and managing your Link in Bio—all from one place.
Our new active app switcher makes this a reality, allowing you to toggle between the various products you’ve activated.
This seamless navigation boosts your productivity and keeps you focused on what matters most— growing your business.
Walkthrough Guide
Navigating new features or getting started with Mainstack has never been simpler, thanks to our new walkthrough guides. These prompts lead you through each step, ensuring you can take full advantage of all the powerful tools and functionalities Mainstack has to offer without any guesswork.
Unique Dashboards for Each Product
We’ve reimagined the dashboard experience to be more personalized and product-centric. Each product within Mainstack now has its own dedicated dashboard.
This shift from a general dashboard to product-specific dashboards means you get a more focused and tailored experience, allowing you to manage each aspect of your business more effectively.
Unique URLs for Each Product
Stand out online with unique URLs for each of your activated Mainstack products. You are no longer confined to a single common URL, you can now create personalized links that enhance your brand’s identity and make it easier for your audience to find exactly what they’re looking for.
Need Help Section
Support is now just a click away. Our new ‘Need Help’ section is designed to provide you with prompt in-app assistance and a wealth of resources. This new feature provides prompt in-app support and access to valuable resources, ensuring you always have the help you need right at your fingertips.
At Mainstack, we pay close attention to our users’ feedback, we are constantly working to enhance their experience by innovating the look and feel of our products. We've implemented these updates to make your interaction with our platform smoother, more intuitive, and packed with powerful tools.
“The new look makes Mainstack extra simple to use. Every single tool you need to launch and grow your business is right here—in one place. We remodeled the platform for you—our users. So go ahead, explore the new features, and share your experience with us.”
- Olamide A. (Co-founder and CTO at Mainstack)
Running a business can be complex, but with Mainstack, it doesn’t have to be. Our goal is to simplify your business operations, giving you more time to focus on growth and innovation.
With unique dashboards for each product, a robust revenue dashboard, and new features like tax information setup, storefront integrations and a developer section, we’ve equipped you with the tools to manage your business more efficiently and effectively.
For our US-based business owners, managing your business just got easier. You can now add and set up tax information during the business setup process.
This ensures you stay compliant with regulations and simplifies your financial management from day one.
We’re excited to introduce integrations and a developer section for the Storefront product. This new addition allows you to easily integrate Klaviyo to supercharge your email/sms/CDP marketing efforts and manage webhooks with ease, providing you with more control over your business.
Understanding your financial health is crucial for any business. Our newly enhanced revenue dashboard offers detailed insights into your earnings, giving you a comprehensive view of your financial performance. With this robust tool, you can make data-driven decisions to fuel your growth.
Why settle for one when you can have multiple? Users can now set up multiple Link in Bio pages, each tailored to different aspects of your online presence. This flexibility allows you to direct your audience to specific content or campaigns, enhancing your engagement and reach.
We are taking your marketing efforts to the next level with our new email campaign tool integrated into the Link in Bio product. You can now launch targeted email campaigns directly from Link in Bio, making connecting with your audience and driving conversions easier than ever.
These updates are designed with you in mind, we’re committed to continuously improving our platform to support your business journey in the digital marketplace.
Providing exceptional customer service is the best way to maintain customer satisfaction and loyalty.
With Refund, we allow our users to streamline their refund process and enhance their customers' experience.
In this blog article, we'll delve into the benefits and functionalities of this feature, exploring how it simplifies the refund process, saves time for both you and customers, and fosters trust and confidence in your brand.
Refund refers to the ability for customers to receive a reimbursement for their purchase if they are not satisfied with the digital content they've bought.
This feature outlines the terms and conditions under which customers can request refunds, including eligibility criteria, timeframes, and procedures.
Here's a simple scenario to help you better understand the importance of having a good refund process.
Sarah, a budding graphic designer, excitedly purchased a digital design course online to hone her skills.
She eagerly delves into the content, only to find it outdated and lacking the promised insights.
Disappointed, Sarah reaches out to the creator of the product, explaining her situation.
She shares her earnest desire to learn and grow but feels let down by the course's quality.
Recognizing her frustration, the creator swiftly processes her refund request, assuring her that they're committed to ensuring customer satisfaction, and also throws in 30 mins consultation session to help push Sarah on the right path based on where she's at in her graphic design journey.
This scenario shows the importance of a good refund process, plus how providing exceptional customer service can affect your brand positively.
Don't be that brand that puts up disclaimers on your product websites telling potential customers you don't accept refunds.
This is a sure fire way to deter prospective customers or clients from purchasing your products or services.
Now, let's get technical.
The Refund feature is closely connected to the transaction process.
Essentially, there are two main types of refunds: full refunds and partial refunds.
A full refund means the customer gets back all the money they paid.
On the other hand, a partial refund means only part of the money is returned.
This might happen for different reasons, like when a customer receives a discount.
The Refund feature helps handle both types of refunds smoothly, making sure customers get what they're owed, whether it's the full amount or just a portion.
To better understand how much you can refund a customer on a transaction, let's break it down with an example.
Imagine a product priced at $1, with a transaction fee of $0.30 and an international card fee of $0.05.
Transaction fee: This is the extra charge added to the product price to cover payment processing.
International card fee: This fee is only applicable when the payment currency doesn't match the card's local currency.
For example, if a US card is used for a payment in GHS, an international card fee will be applied. Note: The customer always pays the international card fee.
Here are four scenarios to explain the refundable amount:
Customer Pays Transaction Fee - If the customer covers the transaction fee, they pay $1.3. However, the amount added to your balance is only $1, making this the refundable amount. You can refund less than $1 but no more than $1.
Customer Pays Transaction Fee + International Card Fee - If the customer covers both fees, they pay $1.35. Similar to the first case, the refundable amount remains $1, with the same refund options.
You Pay Transaction Fee - If you cover the fee, the customer pays only the product price ($1), but only $0.7 is added to your balance.
The refundable amount can be $0.7 or less, or $1. If you then issue a full $1 refund, you lose $0.3.
You Pay Transaction Fee - With the transaction fees covered by you, the customer pays $1.05 which is the international card fee (always paid by the customer).
Again, the refundable amount is $0.7 or less, or $1, with the same loss of $0.3 for a full refund.
Note: Partial refunds are not allowed for Pay in Tranches transactions. Only the maximum refundable amount applies in all cases above.
Sometimes, a customer might not be happy with a service or product and request a refund for various reasons.
In an effort to improve customer satisfaction, you may offer a discount or other incentives to retain the customer.
However, you may still want to cancel the refund process if the customer accepts the offer.
To facilitate this, we've introduced a 5-minute cancellation window in the system.
Within the first 5 minutes after initiating a refund, you can cancel the transaction from the front end.
Enhanced Customer Satisfaction - By providing a seamless and efficient refund process, customers feel more confident in their purchases, leading to increased trust and satisfaction.
Improved Reputation - Quick and easy refunds reflect positively on your brand, enhancing your reputation for customer service and reliability.
Flexibility and Convenience - you can offer various refund options, such as full or partial refunds, discounts on future purchases, catering to diverse customer preferences.
Increased Sales - A hassle-free refund policy encourages hesitant customers to make purchases, ultimately boosting sales and revenue for you. E.g (money-back guarantee disclaimers on your site)
Risk Mitigation - Refund features serve as a form of risk mitigation for both you and consumers.
For businesses, offering refunds helps minimize the risk of chargebacks and negative reviews resulting from dissatisfied customers. For consumers, knowing they can receive a refund mitigates the risk of making a purchase that doesn't meet their needs.
Overall, the refund feature not only fosters trust and loyalty among customers but also contributes to the growth and success of your businesses.
Customer retention is a critical factor for the success of businesses. Recognizing this need, Mainstack created a built-in customer retention management system called Marketing, aimed at helping businesses effectively manage their customer relationships.
This feature encompasses various sub-features, each designed to streamline and optimize different aspects of the marketing process.
In this article, we'll go over each sub-feature, exploring their use cases and benefits for businesses.
With this, businesses can craft targeted and personalized email campaigns tailored to their customers' preferences and behaviors.
Using AI-powered content generation, businesses can also efficiently create compelling email content that resonates with their audience.
Use Cases:
- Promotional Campaigns: Businesses can leverage email campaigns to promote new products, announce sales, or offer exclusive discounts to their customers.
- Re-Engagement: For dormant customers, targeted email campaigns can serve as a gentle nudge to re-engage with the brand, offering incentives or personalized recommendations based on their past interactions.
- Abandoned Sales Recovery: By sending timely reminders to customers who have abandoned their carts, businesses can recover potentially lost sales and improve conversion rates.
Benefits:
- Increased Engagement: Personalized email content ensures higher open and click-through rates, leading to improved business engagement and brand recall.
- Enhanced Business Loyalty: By delivering relevant content to their inbox, businesses can foster stronger relationships with customers, increasing loyalty and lifetime value.
- Improved Conversion Rates: Targeted email campaigns are more likely to convert leads into customers, resulting in higher revenue generation for the business.
The Contacts sub-feature within Mainstack's marketing tool provides businesses with a comprehensive system for managing their customer database.
From importing existing customer details to segmenting contacts based on specific criteria, this feature empowers businesses to better understand and target their audience.
Use Cases:
- Customer Segmentation: By categorizing contacts based on demographic information, purchase history, or engagement level, businesses can create highly targeted marketing campaigns tailored to different audience segments.
- Tagging and Labeling: Adding tags to contacts allows businesses to easily identify and differentiate between different types of customers, such as repeat buyers, high-value customers, or prospects.
- Personalized Communication: With organized contact lists, businesses can send personalized marketing messages and promotions that resonate with each segment of their audience.
Benefits:
- Efficient Data Management: The Contacts feature streamlines the process of organizing and managing business data, making it easier for businesses to access and utilize valuable insights for their marketing efforts.
- Targeted Marketing: By segmenting contacts and adding tags, businesses can deliver more relevant and personalized marketing content, increasing the effectiveness of their campaigns.
- Improved Business Experience: Personalized communication based on customer preferences and behaviors leads to a more tailored and satisfying experience for the business, enhancing brand perception and loyalty.
Automation is a key component of Mainstack's marketing feature, allowing businesses to automate repetitive tasks and workflows, saving time and resources while ensuring consistent and timely communication with customers.
Use Cases:
- Event-Based Triggers: Automation rules can be configured to send targeted emails based on specific customer actions or behaviors, such as abandoned carts, or after a successful purchase
Benefits:
- Time and Cost Savings: Automation eliminates the need for manual intervention in routine marketing tasks, allowing businesses to focus on strategic initiatives and business growth.
- Consistent Communication: Automated workflows ensure that customers receive timely and relevant messages at every stage of their journey, maintaining engagement and driving conversions.
- Scalability: As businesses grow, automation allows for seamless scaling of marketing efforts without sacrificing quality or efficiency, enabling businesses to reach a wider audience effectively.
The Discounts sub-feature within Mainstack's marketing tool empowers businesses to create and manage various discount offers and promotions, incentivizing purchases and rewarding business loyalty.
Use Cases:
- Promotional Offers: Businesses can create discount codes or special offers to nudge customers to make a purchase, such as percentage-based discounts, or buy-one-get-one deals.
- Loyalty Programs: Discount offers can be used as incentives to reward loyal customers for their repeat purchases or engagement with the brand, fostering long-term relationships and advocacy.
- Seasonal Campaigns: During holidays or special occasions, businesses can leverage discounts to capitalize on increased consumer spending and drive sales.
Benefits:
- Increased Sales: Discount offers are proven to stimulate consumer demand and drive sales, especially during promotional periods or peak seasons.
- Business Retention: Loyalty programs and exclusive discounts encourage repeat purchases and foster business loyalty, reducing churn and increasing business lifetime value.
- Competitive Advantage: Strategic use of discounts can help businesses stand out in a crowded marketplace, attracting new customers and differentiating their brand from competitors.
Mainstack's Marketing feature offers a comprehensive suite of tools and functionalities designed to help businesses enhance retention, drive sales, and foster long-term relationships with their customers.
From personalized email campaigns and organized contact management to streamlined automation workflows and strategic discount offers, this feature equips businesses with the resources they need to succeed.
By leveraging these sub-features effectively, businesses can unlock new opportunities for growth and profitability while delivering exceptional value and experiences to their customers.
The wait is over! A powerful new solution for course creators is here, designed to help you teach freely and grow without limits in the booming online education market.
Hosted Courses is officially live and ready to transform how you teach, inspire, and connect with your audience. For educators, experts, and creators alike, this platform makes course creation simple, profitable, and rewarding.
The global online education market is projected to reach $341.72 billion by 2025, with an annual growth rate of 15.75%, creating unprecedented opportunities for educators and entrepreneurs worldwide. This explosive growth signals that now is the perfect time to launch your online teaching business.
Let's explore why Hosted Courses is the ideal platform for building and managing your online courses in today's competitive market.
We're removing the usual platform headaches that hold creators back.
Hosted Courses has no subscription fees or hidden charges.
You only pay when you earn, so you can focus on creating without worrying about upfront costs. Think of it as having a business partner that prioritizes your success first. This approach aligns perfectly with the creator economy trend, where sustainable, performance-based pricing models are becoming the standard.
Why this matters: Traditional platforms often charge monthly fees regardless of your success. With Hosted Courses, your costs scale with your revenue, making it perfect for both new creators testing the waters and established educators scaling their businesses.
We know that technology can sometimes feel complicated, so Hosted Courses is built to be simple and flexible. You can design your course exactly how you want without stress or technical barriers.
Flexible course management features:
Everything is designed to keep you in control, so you can focus on teaching, not troubleshooting technology.
You set the rules. Decide who gets access, revoke it if needed, and choose whether your content is downloadable. You're in complete charge.
Advanced control features:
This level of control ensures your content remains protected while providing the best possible learning experience for your students.
To make course creation easier, we've added AI-powered tools to handle the heavy lifting and streamline your workflow.
AI-enhanced productivity features:
Think of it as having a virtual assistant that works behind the scenes, allowing you to focus entirely on your students and content quality.
Your students can be anywhere, and so can your earnings. Hosted Courses supports payments in over 135 currencies, giving you the flexibility to sell your courses globally without any restrictions.
Global payment advantages:
This global payment capability is crucial in today's interconnected world, where the most successful course creators build international audiences.
Nothing is more rewarding than seeing your learners achieve their goals. Hosted Courses lets you reward their hard work with sleek, customizable certificates.
Professional certification features:
This personal touch makes a significant impact, giving students tangible proof of their achievements and encouraging them to recommend your courses to others.
Many platforms overpromise and underdeliver, offering complicated interfaces, rigid rules, and unexpected fees that make course creation frustrating and unprofitable.
The Hosted Courses difference:
It doesn't matter if you're a first-time creator testing your expertise or an experienced educator scaling your business, you need a platform that puts your success first.
With the online course market experiencing unprecedented demand and millions of people seeking new skills and knowledge, there has never been a better time to share your expertise with the world.
Understanding your customers is key to providing exceptional service and staying ahead of the competition. Have you ever found yourself wishing you could collect more specific information during the checkout process to better tailor your offerings and improve customer satisfaction?
You're not alone.
Many merchants struggle with the limitations of standard checkout forms, which often only capture basic details like name, email address, and phone number. We are thrilled to introduce our new customizable checkout form feature, designed to solve this very challenge.
Now, you can effortlessly gather additional information from your customers at checkout, allowing you to gain deeper insights and provide a more personalized customer experience.
From social media handles, billing addresses to special instructions, you have the flexibility to collect the data that matters most to your business.
Benefits of the Checkout Form
How to Get Started
To take advantage of the customizable checkout form, merchants can simply enable the feature by navigating to the Additional Details section of an existing product or, while setting up a new product.
From there, they can select which additional fields they want to include in the checkout process. Our user-friendly interface makes it easy to tailor the form to meet specific business needs.
The new customizable checkout form is an essential feature for merchants looking to gain deeper insights into their customers and improve their e-commerce operations.
To explore and set up the checkout form feature, click here.
Our latest feature update introduces game-changing features that redefine the online shopping experience for both online entrepreneurs who use our platform and their customers.
Let’s delve into the details of two standout features that set our platform apart from the rest.
Imagine embedding a checkout widget, or popup on your website with just a line of code, or generating a quick checkout link in seconds, streamlining the payment process for your customers.
Meet Checkout AI, the 3-in-one feature that helps online entrepreneurs using our platform offer a convenient way for their customers to finalize purchases with ease.
Checkout AI is divided into 3 parts:
Checkout link: With this you can swiftly generate links that lead customers directly to the checkout page, eliminating unnecessary steps and reducing friction in the purchasing journey. You can embed the link in an email, social media post, or any other communication channel.
Speed Checkout: With a single line of code you can easily embed payment widgets to your website to help your customers pay you faster.
Pop-up Checkout: Just as the name says, this is similar to speed checkout, but instead of a widget, this comes as a popup when your customers perform certain actions on your website.
With this feature, you can enhance your website checkout process, in a matter of seconds ensuring a swift and hassle-free transaction experience for your customers.
Recognizing the importance of diverse payment methods, our platform now seamlessly integrates with Google Pay and Apple Pay.
These integrations bring a new level of convenience to the checkout process, as customers can now make payments using their preferred digital wallets.
By incorporating these widely used platforms, we aim to provide a secure and user-friendly payment experience.
This enhancement not only caters to the tech-savvy consumer but also positions the online entrepreneurs using our platform at the forefront of digital payment trends.
Our new software updates show how much we’re into bringing fresh stuff to digital creators.
The combination of Checkout AI and the integration of Google and Apple Pay reflects our dedication to simplifying transactions and enhancing the overall shopping journey while equipping our creators and entrepreneurs with the tools needed to thrive.
Try out these new features and don’t forget to drop some product feedback in the comments, we take your experience and feedback seriously so we can better serve you.